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Budtender/Receptionist
Job description
A Budtender engages in one-on-one interaction with patients from the time they enter the retail area until they check out and exit the store. The ideal candidate should be friendly and upbeat, and knowledgeable about the benefits of Cannabis medicine. Dispensary Associates are critical roles for a cannabis company, as they connect each unique customer with just the right product and method of consumption for their needs and are responsible for educating patients on the benefits and potential side effects of medication.
Qualifications
Consistent demonstration of excellent customer service skills
High school diploma, or equivalent
Desire to continuously learn
Ability to listen well and effectively communicate, both verbally and in writing, with various audiences
Strong attention to detail and ability to solve and resolve problems in a calm, professional, and courteous manner
Intermediate-level math skills
Strong computer-based skills
Ability to stand for long periods of time
Responsibilities
The Main Responsibilities Of a Budtender Include:
Assist patients in a customer-facing, intimate retail environment.
Records, arranges, and packages patient orders
Utilize product and consumption-method knowledge to successfully recommend a safe and effective regimen suited to each patient’s specific needs
Ensure sales floor is properly stocked and presence of the store is well maintained
Own responsibility for remaining up-to-date with product knowledge
Play an active part in patient education on products, methods of consumption, and safety as part of patient interaction
Utilize POS system to review inventory and checkout customers
Provide necessary support to management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints
Promote a work environment that is positive, communicative, patient-oriented, and compliant
Work as a team player and contribute to a positive working environment
Desired Skills
Bilingual
1+ year of customer service experience; preference for candidates with specialty, customer-facing retail experience
Previous experience with POS systems
Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures
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